Furnished stay questions, answered.

Availability is requested from each property's booking calendar when the site loads and refreshes every 30 minutes while the site remains open. Booking platforms can take additional time to publish calendar changes, so availability is always confirmed before a stay is reserved.

No. An inquiry helps us confirm fit, availability and exact pricing. A property is reserved only after the required agreement, payment and confirmation steps are complete.

Yes. Use the Check availability button on that property’s page. The home will be included with your inquiry automatically, so you do not need to select it again.

The quoted rate includes the furnished property, a stocked kitchen, utilities, Wi-Fi, linens and everyday essentials. A fair usage policy applies to utilities; any property-specific allowance will be disclosed before booking.

We support weekly and monthly stays. Minimum stays vary by property and date. Share your dates for a personalized weekly or monthly quote.

All properties consider cats and dogs subject to size, breed and age approval. The nonrefundable pet fee is $125 per condo stay and $200 per house stay. Fees may be higher for two or more pets.

The standard security deposit is $1,000 for condos and $2,000 for houses. It is refundable after a completed stay, less any applicable deductions for damage or other charges.

Yes. Approved guests may choose a security-deposit waiver instead of paying the standard refundable security deposit. The program requires an application, approval and a non-refundable $150 fee. Guests remain responsible for damage.

Yes. If arrival is more than seven days away, an approved reservation may be held with a signed lease and a $500 reservation hold payment. That payment is credited toward the first month’s rent when the stay proceeds. It is forfeited if the guest cancels or misses the remaining-payment deadline.

Because each stay is secured through a lease or rental agreement, payments are generally non-refundable after the agreement is executed if the guest cancels or does not complete the lease. This includes the security deposit, fees and prepaid rent. A standard security deposit remains refundable after a completed stay, less any applicable deductions. The signed agreement contains the terms that apply to each reservation.

The security deposit or approved waiver fee and other applicable fees are due when the lease is executed. Rent must be paid in full no later than one day before arrival. We accept ACH, Zelle, Venmo, cash, checks and credit cards. Credit-card processing fees apply and are disclosed before payment. Checks must be received early enough to allow a three-week clearing period.

Yes. Every property includes fast Wi-Fi. Performance can vary by property, device, network conditions and service interruptions.

Every listing identifies its parking arrangement. Depending on the property, parking may be on-site, reserved, covered, driveway parking or garage parking. Confirm vehicle count and any oversized vehicle needs in your inquiry.

Yes. Garages shown as an amenity are available for guest use. Guests generally have access to the home’s advertised spaces, although a utility or housekeeping closet may remain locked for staff supplies.

Check-in is after 4:00 PM and checkout is before 11:00 AM unless a written exception is confirmed.

Our properties use digital locks for safety and convenience. Entry instructions are provided before arrival after all reservation requirements are completed.

Yes. Optional housekeeping services are available during your stay for an additional charge. Contact us to discuss the schedule and service that would work best for you.

Guests may receive packages at the property. Access to the property’s USPS mailbox is generally unavailable. If receiving regular mail is important during your stay, contact us before booking so we can discuss the available options.

Visitors are welcome, subject to the property and community rules. Overnight guests and total occupancy must remain within the approved occupancy limit unless we provide written approval in advance.

Smoking and vaping are prohibited inside every property and near open doors, windows or other areas where smoke or odors could enter the home. Guests must also follow any additional property or community restrictions.

Yes. We work with employer billing departments, insurance-housing coordinators, relocation professionals and insurance companies. Contact us to discuss billing documents or other requirements.

We use a simple application and screening process that includes identification, a background check and a signed lease or rental agreement. Once approved, we can complete the lease quickly.

There is no fixed advance-booking limit. Availability and rates are subject to change until the home is formally secured.

For resident privacy, maps show an approximate neighborhood location. The exact address is provided at the appropriate stage of a confirmed stay.

Often, yes. Let us know as early as possible if you may need more time. When possible, we’ll check with you before accepting another reservation that would prevent an extension. Because availability can change quickly, we generally require a same-day response when an extension is offered.

Property layouts and accessibility features vary. Please share any mobility or accessibility needs before booking so we can help identify the most suitable available home.